Last Updated: 1st March 2025

1. Introduction

Welcome to The Mall ecosystem ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our applications and services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• For Customers: Name, email address, phone number, shipping address, payment information
• For Vendors: Business name, contact details, tax information, bank details
• For Delivery Partners: Name, contact details, vehicle information, identification documents

2.2 Location Data

We collect precise or approximate location data from your device when:

• Customers: For delivery tracking, store recommendations, and location-based services
• Delivery Partners: For real-time order tracking, route optimization, and service verification
• Vendors: For location-based store analytics and delivery zone management

Location data is collected only when the app is running in the foreground (and in some cases, the background for delivery partners). You can disable location services at any time through your device settings.

2.3 Usage Data

We automatically collect information about how you interact with our applications, including:

• Device information (model, OS version, unique identifiers)
• Log data (IP address, access times, app crashes)
• Usage patterns (pages visited, features used)

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our services
• To process transactions and deliver orders
• To optimize delivery routes and estimate delivery times
• To verify vendor locations and delivery zones
• To personalize your experience
• To improve our applications and services
• To communicate with you (order updates, promotions)
• To prevent fraud and ensure security
• To comply with legal obligations

4. Sharing of Information

We may share your information in the following circumstances:

• Between Ecosystem Apps: Necessary information is shared between The Mall, The Mall Delivery, and The Mall Store apps to facilitate orders, deliveries, and vendor operations
• Service Providers: With third parties who perform services on our behalf (payment processors, analytics, hosting)
• Delivery Partners: Customer contact and location information is shared with assigned delivery partners
• Vendors: Order details and customer delivery information is shared with vendors
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments
• Access controls and authentication mechanisms
• Secure storage of location data with limited retention periods

6. Your Choices and Rights

6.1 Location Data

You can control our access to your location data through:

• Device settings (completely disable location services)
• App permissions (allow only while using the app)
• In-app settings for certain location-based features

Note that limiting location access may affect certain features like real-time delivery tracking or store recommendations.

6.2 Other Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Restrict or object to processing
• Data portability
• Withdraw consent (where applicable)

To exercise these rights, please contact us at [insert contact email].

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, including:

• Order history: [X] years for accounting and customer service
• Location data: [X] days/months unless needed for ongoing services
• Account information: Until you request deletion or as required by law

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not directed to individuals under [age]. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the applications or other means.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@themall.space
Address: Nairobi, Kenya